FAQs
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does delivery take?
Orders are processed within 24–48 business hours after payment confirmation.
Delivery time usually ranges between 2–5 business days, depending on the destination.
You’ll receive a tracking number to monitor your shipment at any time.
What if my order arrives damaged or defective?
To ensure proper handling of any issues, we recommend recording a video while unboxing your product. This helps confirm that the item was not altered after delivery.
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order and include clear photos or videos of the issue.
Once your claim is approved, we’ll offer you a special discount on your next purchase.
Can I return a product if I change my mind?
Yes, we accept returns of unopened products in their original packaging within 14 days of delivery.
Return shipping costs are covered by the customer.
How can I contact customer service?
You may contact us via contact form, email, or Instagram.
Our team is available seven days a week from 9:00 AM to 6:00 PM (UTC+1). We aim to respond to all inquiries within 24 business hours.
What do you do with my payment and personal information?
We do not store any payment information. All transactions are processed securely through encrypted payment gateways.
The only information we keep is the data you provide to complete your order, such as name, address, email, and phone number. Once your order has been delivered successfully, this information is manually deleted from our records to protect your privacy.